Liquid Telecom.....too busy to asssit.

After being our ISP for a few years, we have noticed that when there is down time, i.e. a fault / no internet, it takes a number of days to be resolved, and our business sits without connection...we also operate our phone system on VoIP..which means our phones are down for days too.... Now the time has come for contract renewal...do you think anyone can assist? Been calling our account manager for 3 days, got through once, promised to get the relevant person/s to get back to me....still waiting....call the help center...no one can assist....get given another number for a supervisor....do you think they ever answer the phone? Nah.... I see all the service related comments and bragging about the company on LinkedIn etc, yet at the front line, there is nothing. After this I will be going to your LinkedIn page and letting people know what kind of service they can expect when signing up with your outfit.