Liquid Telecoms finding excuses not to terminate my services as per my request within their process requirements

On 22nd Jan 2019, I called Neotel / Liquid Telecom to ask what their termination process was. They advised me to send an email to ********** Which i did, I received a response: Account number: R ********** 98 Query Type: Termination Request Reference number: SREQ_ ********** 67 Kindly note that we have received your termination request and our termination process is as follows: You may terminate the agreement in respect of a particular service upon submitting 20(twenty) business days’ written notice to Neotel. Please note that your notice period is effective from the date we receive your written notice to terminate your service.

I rep**** saying as per my original telcon and email, i would like to terminate. I then went to JHB for a three day conference. Late Friday when I got home I realised I had a couple missed calls from a strange number. Today I get an email advising me they need to speak with me to terminate. I call them, they advised me that they need to call me back to terminate. I said I have provided the email as requested, and i am telling you now for the second time telephonically I would like to terminate. And the lady responded "please tell us when we can call you back to confirm we can terminate"

ARE YOU KIDDING ME?????????????????????????????

I want this friggen service cancelled!!!! What the hell!!!!!