Liquid Telecom is frustrating and irritating

I have never struggled with an ISP as much as Liquid Telecom for one of my clients. Since the beginning of January 2019 our fibre line and phones have been down more than working. This issue is causing havoc with the business. I have made numerous calls and logged numerous to their help-desk and all i get told is that they are investigating. I went to Liquid Telecoms physical office in Midrand while being on hold for 2 hours to their helpdesk. it took 45 min to get someone for me to talk to in this regard. I will be pasting a mail that i sent through as well with a complaint that i had to their helpdesk. Eventually the problem was sorted out the issue however we had to get hold of a technician to come on-site and to take the problem further.

The mail that i sent was the following:

"Thanks Tshililo, however this has been going on and changing tech 4 times between today and yesterday (Charleston Petersen, Jessica Klaaste, Cypriel Mathole, and now Tshililo Mugwagwa). Please can you give me some more info. It is always changed to “investigating” and that is what I am told every time that I phone too. This is tiresome that no-one can give me an answer of what is happening and the problem does not get resolved. Wednesday will be day 3 that the internet is down and the same happened last week Monday 7th- 10th January. Do we have to go through this every week? I get no response and everyone that tells me that they will come back to me within 10 min – never happens. This is getting ridiculous and I have lost my patience. I will ensure that this will be taken up with hellopeter to see if the service can be somewhat improved."

Thanks. Quite an irritated customer.