LIQUID TELECOM BAD SERVICE

I am writing this review because I am a dissatisfied and unhappy customer. It is worth reading: - Our firm is a subscribed member of Liquid Telecom/ Neotel for some time, however the last 3 months were an utter nightmare. Our firm is a recruitment agency, which means we receive and make numerous telephone calls per day. The problem is that our incoming calls are dropping whilst we are on the line with someone. This issue was reported to Liquid Telecom via email, telephone calls and off their website. No one responded to our enquiry. Eventually after numerous attempts to make contact with their offices, we began receiving phone calls from the customer services manager every few days to find out if the problem was resolved. When we advised them that the issue was not resolved the person on the other line seemed astounded. I wish to state that there were no technician that came out to our offices so she had no report to go back to either. The matter was then taken up with the Senior Customer Services Manager, who never responded to our emails. After weeks of attempts, we finally got a visit from the Senior Sales Manager. He attended our offices in Sandton and assessed the device. He stated that from the physical inspection it looks like the connections were not installed properly. We discussed the matter and he promised to revert with a possible solution during that week. Unfortunately, to date we have not received an email nor telephone call from him with any feedback. On 14th April 2018, we sent him an email, stating that we require urgent feedback into the matter by Monday, 16th April 2018, failing which we have no other option but to seek the services of an alternative service provider. This email was neither acknowledged nor responded to. The main issue is that we are losing candidates and business due to this issue. If the Senior Managers are unable to revert with a solution or even acknowledge an email, then who do we contact? We did not receive hands-on service with Liquid Telecom and their professionalism is a major issue. We were basically led on for almost 4 months, however we are still being invoiced on a monthly basis. It is unfortunate that in this case we have started looking elsewhere for a company that will be able to be hands on with help.