Don’t waste your money with Neotel

I reported an incident with my internet connection on Friday, the 14th of December and was told I can only assisted the next week on Tuesday 18 Dec for a technician to contact me.

Tuesday still no call the whole day until I picked up the phone to call their customer service. My router connects but doesn’t have internet access. For over 5 days. I’ve even had to purchase data which is extra costs for me while I’m still paying Neotel the full amount. Am I going to be reimbursed for the days without the Internet?

If this isn’t solved by tomorrow I’m certainly moving my money elsewhere because now I’m over sopending on a company with no internet access while I’m paying.

I’m so annoyed. Spent long weekend with no connection.

Reference: SREQ_402 843 886 Account number: R ********** 04

I would not recommend this company at all.