Communication is lackluster

I phoned the Wesbank call center on Saturday, 2 August 2025 to speak to a consultant to assist with my financial struggle of paying for my vehicle. After several attempts, I finally got through, however, as I was explaining my situation, basically like a minute into the call, the call dropped or something. I never received anything afterwards and could not get through to the call center.

Anyways, I decided to find contact email addresses and sent this email on Sunday, 3 August 2025, explaining my situation. Received an automated email that I will receive correspondence within 3 to 5 business days. It is now Friday, 8 August 2025 and nobody has contacted me which is concerning since I am financially struggling to pay for my vehicle and asking for assistance before the pay date arrives.

Liquid Vehicle Finance is a product of Wesbank.