WORST CUSTOMER SERVICE !!!!!

<p>We had the unfortunate experience of dealing with Liptronics . They sent a notification to say that the technician will come to check our samsung washing machine on the 22.12.2016. My husband put in leave for that day and no one showed up. They did not even have the decency to call and say they won't be able to make it . The woman that answeres the phone at Liptronics also has no way of speaking and no idea of how to deal with customers - cuts you off while you are busy speaking ! This morning I called them at 8.05 am and was told that the technician will come out first thing this morning- he just needs to collect his tools from the warehouse. When we called him after an hour he said that he has his tools now he will be here in 30 min. 40 min later he calls and says that he is on his way to the workshop and will be at our house soon. 11 a.m and we are STILL waiting!!! I specifically told the lady Analize - at Liptronics that we are not available from 12 pm . It is unaceptable for a brand like Samsung to use a company that is useless and doesn't have a clue on what good customer service is all about! we pay a lot of money for a brand we think is good quality but then are left to deal with this. I was also told that they are very busy this time of year - well if you start working at 12 pm - what do u expect????????????? will not be purchasing any Samsung products in the future!</p>