Worst company ever!!!

Samsung sent these guys out to do my fridge repairs. The charged me R650 to quote me for repairs and promised that on acceptance of the quote that labor would be for free and I only have to pay for the parts. They came back about 4 or 5 days after the quote to replace my fridge motor. The technician worked for about an hour and then said he is going home and will be in tomorrow to complete the job. He took all parts with him. He did not arrive the next day. I phoned liptronics and their couldn't care less attitude shocked me. The following day he also didn't show up. I e-mailed the owner this time but have had no response and now the 3rd day has gone by where no tech has showed up to fix my fridge. I am appalled with their customer service. I am definately contacting Samsung tomorrow to lay a complaint and will go into the branch to try and get this sorted out! Very bad company!