Unimpressed Samsung user.

Our fridge isn't working. A guy from Liptronics came to assess it on Saturday (01/09/18) & found that it needed a new motor. Paid R575 for a call out. He said he'd call on Monday with regards to a new motor; how much and when he'd be coming to fix. It now Tuesday (04/09/18). We still haven't heard anything from them. We called on Monday and said they'd call back...nothing. Called Tuesday morning and were told Niels/Nells would call us back...still waiting. My mother is on insulin and needs the fridge. The customer service is nonsense. Samsung needs to drop them as partners. This is unacceptable. At least call and let the people know what is going on, and if you say you're calling back then call back. Is the motor available or not? What the hell is going on? Can we get our money back for this ****py service? Is it because we're in a black community that you're taking this long? I'm really ****ed off. This is ridiculous?!!!