The worst, avoid at all cost

Where do I start...going for 3 weeks, my washing machine still not repaired, not even started, it is still at home and not collected yet; I took 2 days off work waiting in vain for the technicians to come and look at the machine after waiting for 5 days from the day the call was logged; finally they arrived on Friday 5 Oct after telling me that they "don't have an aeroplane" and that his son had been in an accident; then the technician promised to collect the machine on Sat the 6th Oct ; he did not arrive; on Monday 8 Oct I called the office - no reply; I called the Samsung service centre who informed me that Liptronics was offline, but that they would call me; I then called the technician on his mobile phone - he informed me that his relative had died, hence the delay; I rang the service centre again - they email Liptronics asking someone to call me; at 14h30 I receive a call with a quote for R1300 and that the part should be there in 3 to 4 working days, someone will call me; On Thursday 11th October I ring the office - they have no idea what I am talking about _"what part did we order?"; I ring the service centre again who confirm that the part had arrived the previous day already; no further calls are received; on Monday 15th I call - I am kept holding for so long that I put down the phone; the service centre promises to follow up on Tuesday 16TH oct; Tuesday morning at 9h00 I call the office - I ask for Nadia the manager who denies that anyone had called me with a quotation; she then promises that the technician will come to my house on Saturday 20th October; I ask her to confirm via email - she does not do that; I call the service centre again - they tell me that nobody is coming on Saturday.......IS THERE ANY OTHER SAMSUNG APPROVED SERVICE CENTRE IN CAPE TOWN?%$#