Terrible service!

I have tried the whole day yesterday to simply order a spare belt for my washing machine. I have been put on hold and transferred for more than 20mins after I had to call back and do it all over again. Eventually I was promised a mail with invoice so I could do payment but still nothing received. Typical Cape Town attitude. I guess I will have to do it all over again today. Wish I could order the part elsewhere but they seem to be the only agents for Samsung.