Stay away from Liptronics!

My Samsung washing machine and fridge became faulty at the same time. I contacted Samsung, and they advice me the accredited service agents in Cape Town is Liptronics. Liptronics came out and assess. a week later the installed the part for the fridge. And then the lies started: Arrangements were made with Nadia to collect the washing machine on Friday the 8th October.On the 10th October, we discovered on our return that the machine has not been collected.According to my staff member, the people said they do not have the required tools. I contacted Nadia the Monday. In one call, she gave me 3 different reasons why the machine was not collected.She said that their staff could not remove the washing machine as the space through my house is too small. I pointed out that my house is 800 sqm, and that there is ample space, and the machine went in the space. Then she said the machine is in a cupboard, adn they are not allowed to work on cupboards. I said no, the machine is in a under-counter space, not in the cupboard. When I told her my staff member said her staff did not have the tools, she said, yes, because the machine was fitted with fittings. So which is it? We removed the washing machine ourselves. Liptronics came to fetch it 2 days later.Every time I had to phone to ask why they are not committed to the time and date THEY made. On the 18th, I contacted Liptronincs again, and I was told the part was ordered. On the 19t, again I called, and was told that the part has arrived and it will be installed, but it needs to be tested, but due to a water pipe that had burst, they could not. On Wednesday, I phoned again, and the receptionist took my reference number, and told me the part was delivered in the morning and they are going to fit it that day. I informed her that I got it in email, that Nadia stated the part has arrived and fitted, she said she will get information and phone me back.I am still waiting for that phone call. The afternoon, I phoned 4 times, with a commitment that Janet will contact me. I got an email at 515pm on the 21st, saying the machine was tested and they will deliver the 22nd.The machine arrived the 22nd, but as soon as we tested the machine, the same error/noise was present. I paid for repairs in excess of R2000, bu try mahine is exactly the way it was before it was collected by Liptronics. So what did the fix?