Stay away from Liptronics

I now fully understand why this business is getting so many bad reviews.

I have been struggling with them for so long, I do not even have enough space to document all my issues here on HelloPeter. Suffice it is to say that they are quick to be of service (?!) when they give you an invoice, but when you call them back during the 3 month warranty period to come and fix their bad workmanship/faulty parts, it looks like they disappeared from existence. They do NOT:

...keep appointments (even after confirming that they were coming). They missed 4 appointments, one even confirmed by the service (?!) manager. ...bother to answer their phone during working hours (or take up to 2 minutes to answer after you called several times) I think they have caller-id, and know it's me... ...bother to respond to requests from you to confirm appointments. I've emailed them and asked them to confirm an appointment because I needed to arrange time off from work, but they don't respond. I have to call after them to get an answer, and then they act as if I am bothering them.

I can confirm that the owner is everything the other reviews say. Tried calling him, didn't call back. Emailed him threatening legal action, and he responded with a snippy message:

"After various attempts to get hold of you, we yesterday decided to send you a message - please check you SMS from Jonathan."

The various attempts was ONE missed call from the technician the previous evening almost 2 hours AFTER he had missed yet another appointment. My phone was on silent...

Long story short:

Fridge broke: 22 July Called Liptronics 23 July Technician visit 26 July (Needed to clean pipes - made appointment for 28 July) Missed appointment 28 July Phoned Liptronics 30 July (asked to speak to owner - busy with meeting) Phoned again on 31 July ***ner not available, spoke to service manager, made appointment for 16:00 31 July - Appointment not kept Technician phoned 2 August @ 10:00 - made appointment for 16:00 2 August - Appointment not kept Phoned Liptronics 3 August - (no answer) Emailed Liptronics 3 August - Snippy reply from owner Emailed Samsung 3 August Phoned Samsung 3 August - complained via helpline - got complaint number Technician phoned 3 August made appointment for 8:00 4 August Appointment on 4 August kept - cleaned pipes, discovered the condenser was faulty from the start. Promised resolution by Monday 6 August Emailed Liptronics owner on 7 August - responded by emailed stating that part had been ordered and would arrive on 8 August Emailed Liptronics owner on 14 August to remind them of my issue. AND THE STORY IS STILL NOT DONE....

My fridge broke on 22 July, it is now 15 August and I still don't have a working fridge.