Shocking service and bad attitude from the owner

It took almost 4 months to get a part in stock and fitted via Liptronics in Parow. With absolutely no feed back, I had to initiate calls for follow ups, and then 2 months down the row my machine breaks. So i email and email again, by now its a months wait for a response only to get told i have to repay for a call out fee as it falls out of the warranty period. SO i speak to the owner to tell him his company has ****py customer service and basically says i am shocking customer as i need to follow up????? ****** chee**** Will never ever make use of this ****ty company again.