Shocking Service

Absolutely shocking service received from Liptronics. I ordered a new remote for my Samsung TV which cost R920 on Monday the 22nd of July 2019. I also paid upfront for someone to come and have a look at my Samsung washing machine at home as it is faulty. For this service i had to pay another R650.00 upfront and was then told that they will be sending someone within 2 days. They also said that the remote will have arrived by then and that they will deliver the remote when they come out to look at the washing machine. By Friday I still had no technician come out to look at the washing machine and also no sign or news on my remote either. I gave them a call Friday morning and was told that it was booked and that they are definitely coming out and bringing my remote. No one came..... Saturday morning i went back to their premises and asked for a refund . so i have no remote and no one has even bothered coming out for a service that I had to pay for upfront. They had my contact details and no one even bothered calling to apologize or make arrangements when they couldn't or didn't pitch for the washing machine. Absolutely shocking!