*********** service Liptronics

Samsung's Partnership with *********** Service Partner (Liptronics)I am deeply disappointed with Samsung. My Samsung washing machine broke down, and when I contacted Samsung for a repair, they referred me to a third-party company called Liptronics. Dealing with Liptronics has been an absolute nightmare.I have been waiting weeks for my washing machine to be repaired. I have called numerous times and sent many emails to get an update, but I have received absolutely no response. Every single time I call, they promise to call me back but never do. When I call back to follow up, the agents I previously spoke to are suddenly "unavailable."Today, I called yet again to complain and demanded to speak to a manager. When the manager finally called me back, I was shocked to be told that the parts their technician originally quoted us for were the wrong parts, and I am now expected to pay extra. This is completely unacceptable. If I had not called today to demand answers, when exactly were they planning to tell me that the parts were wrong? Were they just going to leave me waiting indefinitely?I am holding Samsung directly accountable for this. Why does a massive global brand partner with a company like Liptronics? A quick search online reveals an unbelievable number of terrible reviews against Liptronics for the exact same issues. Does Samsung not do any background checks or due diligence on their service partners?Every single appliance in my home is currently Samsung. I have been a loyal customer for years. However, due to this atrocious level of after-sales service and absolute lack of communication, I will never purchase a Samsung product again. I will actively start switching my household appliances over to a competitor brand. Samsung, you need to vet your partners because their terrible service and incompetence are ruining your reputation.