No Damage Report and Loss Warranty

Don't use Liptronics for your Samsung applications, we had a TV problem that they turned up late to inspect, proceded to tell us they had to replace the whole screen because they don't know how to fix the smaller problem and then refused to fix it even though it was under International Warranty until the end of November 2014. They instead promised a problem and damage report that we are still waiting on ... this was reported in November 2014 with 3 weeks left on our warrantely, now we have lost our warranty and yet to find out how much it will cost to repair the TV. I have called Rowena twice and each time its on its way, email is sent ... nothing turns up.<br> <br> How on earth do they stay in business if this is how they treat their customers?