No commercial scruples or ethics!!

I drove from Cape Town to Parrow to have a factory reset on my Samsung TV, the remote was not working and I left it with the TV. When I made the return journey to collect the TV, they forgot to hand me back my remote. On arriving home, I called and they confirmed they had the remote and I asked for it to be delivered when they were visiting Cape Town, I was told there would be a delivery charge of R175. I rep**** that I would pay the charge but would charge Lipronics R175 for for forgetting to hand me back my remote!! After deliberating the response, I was then told that Liptronics would pay R125 but asked me to pay R50!! I was speechless and asked have they ever heard of the concept of 'Customer Service"? Again the receptionist had to deliberate with 'her manager' and finally agreed to deliver the remote, without charge. It duly arrived and the driver confirmed, he did not make a special trip from Parrow but had several deliveries to make. What a pathetic display of business ethics! A company most certainly one to avoid!!