Liptronics/Samsung - Do not get caught by these ************. They are quick to take your money and not deliver.

Liptronics/Samsung - Do not get caught by these ************. They are quick to take your money and not deliver.

I have been trying to get a repair done by Liptronics on my Samsung machine for over 8 weeks after paying the mandatory R700 callout fee.

Their technician advised that it was simply a bearing needing to be replaced at that cost would be low. A week later we were quoted R850 for the replacement of the entire motor. We requested just a bearing replacement and they refused to do the work.

I contacted *Samsung* directly and they refuse to give us the cost of the part because they are aware that their dealers are robbing the public blind.

After accepting my fate and agreeing to pay the R850.00 inc VAT they then sent a new quote for R2063.10 inc VAT for the same job and “have no record” of the original quote despite it stating the original was declined by me on the new quote.

The owner Neels has no interest in assisting as he is the only Samsung dealer in the Western Cape and Samsung themselves are complicit in the over charging of customers in this time of economic dire straights due to COVID-19. I will never purchase another Samsung product and warn anyone against the use of Liptronics.