LIPTRONICS: THE SAMSUNG CUSTOMER'S NIGHT MARE

This company has the worst customer service.

It is the second time we have had them repair one of our Samsung appliances and we had the exact same problems with them the previous time.

Technician comes out, you pay the call out fee. He tells you what the problem is and how they will fix it and that you will receive a quote for the parts needed the next day. Next day pass, no quote, you call to fellow up, they tell you the job cards only comes in at the end of the day, quote will be done tomorrow. You explain technician was at your place the day BEFORE yesterday. They say "oops, nothing on our system" then eventually they send you the quote. You pay the quote, send proof of payment, no one even botheres to let you know payment has been received. You call to follow up that payment was received, they ask for your job number and then ask if you are waiting on a quote. "No, i just told you I'm following up if my payment was received" They inform you that the payment is not indicated on the system. And that they will follow up. (Bare in mind that they only order the part from jhb once your payment has been made) No one calls you back. You send an email, no one replies, so you call again, just to be asked "oh are you waiting on a quote?" Somewhere along the line they start suggesting that you speach to the technician. Who is never available and apparently doesnt know how to make a phone call since a couple of days later you are still trying to confrim if your payment has been received and the part been ordered, and no one has bothered calling you back or rep**** to an email and the receptionist is still asking you if you are waiting on a quote! Now it is a full 7day week after payment was made! Parts were suppised to arrive 3-4days after payment has been received. You are still being told the system doesnt indicate payment. So you shout a little bit, that you can only assume the part hasnt been ordered yet and what kind of service are they running. All of a sudden the lady who answered the phone can put you on hold and find out that your payment has been received, the part has been ordered but will only arrive in another 2 days. Eventually they collect your machine to be fixed. A few days later you call to follow up. The manager , Nadia, advise your machine is ready, but they cant tell you when delivery will be, because the driver is already out? So you dont have a schedule? Your driver makes your decisions for you? What is the problem here? I call samsung to complain about incredible frustratingly inefficient service. The next minute a lady from liptronics phones. They tell you delivery will be on Thursday, but that you owe them money. ***. How can i owe you money if you make me pay upfront. Then the manager calls you back to advise delivery will be on Wednesday. You ask can they phone you a little bit before they arrive so you can run out of the office and get home to open up for them. Nope. Thats impossible. (Eventhough they did it when they came for the call out and when they collected the machine) Fine i will make a plan. So i take a UNPAID day off to be at home. Just before 3pm on delivery day Wednesday I call the office to confirm that the driver is indeed comming. Just to be told no. They only deliver in that area on FRIDAY. *** happend to Wednesday, or Thursday for that matter? They cant give you an answer just that after the manager spoke to me the driver told her no he is not comming my way on Wednesday. So i ask why couldn't Nadia call me to let me know. They cant tell me that either, but I can hold for her if I please. I ask that she calls me back. After an hour I call back. I'm told she is on a call with samsung. Do i want to hold. I say no. Ask her to call me back. I'm still waiting. THE WORST CUSTOMER SERVICE EVER. EITHER THEY CAN'T ANWER YOU AT ALL. OR THE GIVE YOU THE WRONG INFO. AND NO ONE IN THAT COMPANY, FROM THE LADY THAT ANSWERS THE PHONE, TO THE TECHNICIANS, TO THE MANAGERS CARE ENOUGH TO CALK YOU BACK.