Liptronics ****** Treatment

I hereby by write this email to complain about ill treatment I had received at Liptronics CC based in Parow, Cape Town.

This company deals with repairs for only Samsung products.

My name is Zinzi Mkiva based in Cape Town, Khayelitsha. I worked in Parow 2*** December.

I had take in my Samsung ME0113M/XFA Microwave oven for repairs with the company.

The Microwave was working, and the only issue was that it was heating. 02/08/21 I went in and was told to pay R250 in order for them to diagnose the microwave. Which I did, I was then quoted R 900 for the repairs which I agreed to and for them to proceed with the repairs.

I was then informed that I need to pay the R900, which I didn't have at the time. Told the lady I will return on the 25th when I get paid.

The lady I dealt was very nice, and it wasn't the 1st time I was dealing with her previously.

I kept calling the place to find out when I could come collect, and to make the rest of the payment.

Then phone rang for a couple of weeks, one morning I decided to drive to the place.

To find the premises had burnt down, I didn't know what to do/or who to speak to during this time.

I kept on driving back to the place every month or so, to see if maybe they would maybe rebuild and commence business.

One morning I decided to just put the places name on my GPS and hoped it would to take me to their new premises, which it did.

I went there with my paperwork for my item, and found the lady I had dealt with.

She then informed of what had happened and obviously they couldn't contact anyone after the fire which was logical.

She then explained that I need to come back when the Manager was around after she had explained my case.

And said I will need to pay the R900, they will replace my Microwave with a new one as everyone customers goods that had burnt were being replaced with new.

She mentioned their insurance had paid out and they are sorting everyone client, as long as I had the paperwork and the R900.

She took my details, and said she will call me to give me feedback from her Manager.

I waited for the call, called a couple of times to find out what was taking so long, as I had been calling with no luck.

I decided to drive to the place after another couple of months of back and forth.

To have the lady I had dealt with had left the company, I spoke with another you lady who assisted me.

She made a copy of my receipt again, and said to wait for their call. After a meeting the following week ai received a ca that I can come and collect my Microwave upon payment.

I made my way there the next morning, upon my arrival no one knew about this phone call. Was then sent to pillar to post again, I asked to speak to someone in Management as I waa really irritated and this had been dragging for months.

As I was waiting white customers walked in and out collecting their items, at just providing their paperwork. I watched how this waa such a quick process, and didn't understand why I had to struggle like this for so long.

The Manager finally came a Mr. Neels who gave me attitude and asked me if I had not received terms and conditions.

He then told me the time had lapsed for my Microwave to had been fixed, I then asked why am being told of T&C's that I had never received.

And I informed hime this was not the 1st I'm dealing with them, even then I had never been sent/given terms conditions.

I was always told about process by the consultant I dealt with.

He then told me I am not getting my Microwave, I could thw same Microwave as mine seating there on the corner.

I was unfairly and I'll treated due to the colour of my skin, and I know he just wanted to make money from my Microwave which was valued at 4k the time I bought it.

I need help, and took time to complain as I wasn't aware where to go for assistance regarding this matter.

Liptronics cc Contact: ***.