Destroyed my monitor in a fire and refused to recompense me !

I took my R8000 Samsung monitor into Liptronics for an evaluation as there was a small aberration at the bottom of the screen I paid R250 to get a report and a quote to fix this. A couple of days later they had a fire and told me my monitor was completely destroyed. The owner/manager, Neels categorically refused to refund me either the cost of the monitor or the fee for the report which I never got. Numerous phone calls and emails but Neels was not interested at all. Disgusting service. How can a man like this be in charge of Samsung's only repair center in Cape Town ? No concept of customer service. He just couldn't care less. Look at all the past reviews on this site. They all say the same about Liptronics. How can Samsung allow Neels to trash their reputation in Cape Town. I don't know what they are thinking.