AbSolutely **** Service - do not buy Samsung. Do not use Liptronics

I requested a fridge repair from Samsung and it was handled by their agent, Liptronics, a repair business from hell i subsequently discovered. They refused to honour a 10 year warranty on the compressor and after paying more than R5000 for the listed parts, including the compressor, they supposedly “fixed” the fridge. Very soon thereafter, there was an error message and all the goods in the freezer section went off and i had to discard them. After contacting them, the technician indicated that he refilled the gas after overfilling the gas for the fridge. I realised immediately afterwards that the fridge section which had worked to an extent now has also been rendered useless now also did not work. The next technician they sent informed me that the Compressor had to be replaced.. strange as i had paid for a new compressor. He was shocked when i told him that the previous technician had supposedly replaced the compressor. He telephoned me a week ago to inform me that the company had instructed him to “re-asses the fault.

The contact person at Liptronics said he would put me through to the boss, Neels, who makes the decisions. This person diverts my calls back to the switchboard.

I have been without the use of this fridge for more than a month now. The person at Liptronics informed me about two weeks ago that he was waiting on the compressor yet now indicates that the fridge must be re-assessed.

As i said, the repair company from hell. All attempts to get resolution from Samsung has also been met with a brick wall. This is an utter disregard of consumer rights with an absolute lack of customer care. Liptronics SUCKS, Samsung SUCKS