SAMSUNG &: Liptronics no respect for customers and after sale service

Our washing machine has not work since May which was in the hard lock down . We finally called Tafelberg furniture round about June/July after businesses were re-opened. They promissed me that Samsung will contact me.

I got numerous calls from Samsung and about 7 visits from 4 different technicians from Liptronics, their repair service provider since July 2020. I notice and question their professionalism snd the way they operate. The same the Samsung operate:

3 different technicians from Liptronics come to repair the machine in s cause of 2 weeks It was clear they did not know about each other - their diagnoses about the problem was different ... They did not know about the part the other try to order which is supposed to be the problem. Finally a guy named Tony, who eventually was the 2nd technician came with a new part(door). That was on 18 Sep late afternoon while we was on our way out - after the first one repair the rubber of the door. When my wife switch on the machine which was supposed to work perfectly ... it stop working after 2 minutes. I phoned the technician numerous times . He referred me to their office to book a jobcard. I phone Liptonics numerous times . They never answered the phone.

I phoned Tafelberg Furniture last week . They promised bv to take it up with Samsung . Only today , I received a call from another technician from Litronics, 4th one, needles to say I had to explain the whole problem to him again... Clearly they do not keep record/reports or read report as to keep track in order to follow up their work. No communication between technicians or the person who are suppose to manage their work.

The guy who came today diagnosed that the motor is damaged or done. So he leave us with a washing machine still in a non-wotking condition (after a 6th visit in more than 3 months) and 7 visits.

Now Samsung, like every time, call or send a message to rate their service. I give you a negative rating. If you are really just average business people you should have noticed that it would costs you less to pic up the damaged machine and repair it at your worship and make sure you bring it back in a proper working condition.

If I do not get a better proper deal to my satisfaction within this week I post this email on every rating and complain platform that exists.

JH Martin