Poor service

I called them on the 25 July for a quote for repairs. Jonothan only came out on the 28 July to look at the machine and it is now 5 August and I am still waiting for the quote to be sent to me.

I have called the office and no answer and I have called and messaged Jonothan who doesn't answer me.

Very poor service, they should be removed from Samsungs authorised service center list.