Incompetence

Credit was requested to buy furniture from Lippys , The sales assistant is Madi Stander . The application form was sent on the 25/10/17and then she rep**** saying that she will inform me as soon as the account is opened but i unfortunately had to do a follow up myself as there was no form of communication and when i finally got to speak to her after numerous attempts of calls and them not being returned i managed to get hold of her and only when i asked about the account she said the director needed a deposit which is 50% but then said i can make a deposit of R20000 and i did that and then again there was no formal communication advising on the way forward and i had to call again and my calls were unanswered then i drove to the offices to find out what is happening and then i was told that Kent (director) is requiring a 50% deposit and is not accepting anything less because i don't have credit history, it was the first time the company needed financial assistance but the sales person was very skeptical about it and then i made a deposit of R9500 to make it 50% , though in the previous occasion when i initially made the first deposit i was promised that the furniture will be delivered and the technicians have already assembled it which was untrue, i had to drive to the offices 3 times to get information but that was all a waste because i was fed nothing but lies which demonstrated dishonesty from the sales person and disrepute to my company because i was feeding my client information based on what madi was giving me which made us look very *********** to our client, on the 03/11/17 when the furniture was delivered the client had to wait up until 19h00 due to an accident /truck being stuck & a road block as madi said there was one cabinet missing and when i asked i was told it was forgotten in another truck which relieved the one that was doing the initial delivery and then on the 06/11/17 i called and there was no answer from her again and then i drove to the offices where i was told the cabinet has left with the truck but unfortunately that was untrue because i drove where the furniture was being delivered and the missing item was still not there and i had to get the truth from the drivers that they are waiting for stock and that was not even communicated to me and now my client is refusing to sign the delivery note because the furniture is missing and that withholds the companies payment and denting operations due to lack of funds, on the 02/11/17 i specifically requested for her to let me know when the trucks go to site so i may sort out the paper work but i had to find out in the morning @ 08h00 that the truck is going to deliver but then again i had to find out from a call i made that and it was not communicated to me prior , the reason was for my client not to receive the invoice from Lippy's because it is my invoice not my client , i have a separate invoice from my company to my client but to my surprise my client was given an invoice with amounts that don't correspond with what i have quoted my client which is in stance to cause turmoil between myself and the client by saying so i have been requesting a digital print of the invoice which i am still awaiting after i have asked for it over the phone and personally when i was in the office but still waiting for that invoice to date, then i decided to call the office to lay a formal complaint to a sales manager and she said she will get someone to call so this issue is sorted but the day went past and there was no call from anyone in regards to my issue . i have never been disregarded like i have been with Lippy's . i drove all the way to wedela for nothing due to the inconvenience caused by the sales person assisting me. Hopefully this wont fall on to deaf ears like any other thing i have been opting from Lippy's.