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vonny B
1 reviews | Active since Nov 2020
24 Nov 2020, 12:27
You personnel do not wanna work
Ref c3649-10-2020. Ok now this is getting out of hands the lady doesn't seem to want to help me .how do you call a person around 6pm what is she's doing the rest of the day.last communications was last week after weeks of waiting for her feedback. Is this company even prepare to assists me or what. This is not the first time the company fails me first was the car where they refused to assists me with insurance claims as the insurance didn't want to pay for the broken window. Now this !
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Replies (3)
LAW FOR ALL's replyOfficial
24 Nov 2020, 12:58Dear Vonny.
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service.
We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens.
A member of our Client Experience Team will be in contact shortly to look into your concerns and to ensure that we learn from your experience, and do better.
Again, sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL
LAW FOR ALL's reply24 Nov 2020, 12:58
Official
Dear Vonny.
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service.
We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens.
A member of our Client Experience Team will be in contact shortly to look into your concerns and to ensure that we learn from your experience, and do better.
Again, sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL
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vonny B's updateReviewer Update
24 Nov 2020, 14:37 I join lipco to be assisted and im not getting the value for money
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vonny B's update24 Nov 2020, 14:37
Reviewer Update
I join lipco to be assisted and im not getting the value for money
LAW FOR ALL's replyOfficial
24 Nov 2020, 15:07Dear Vonny.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL
LAW FOR ALL's reply24 Nov 2020, 15:07
Official
Dear Vonny.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL