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jean.hewetson jean.hewetson

1 reviews | Active since Apr 2017

22 Apr 2023, 10:17

Will never pay for claims, always excuses

Well in 2 years having the policy, I have tried 3 times for diffrent things to claim. Each time they say its pre existing or they will go to hells end to make sure it falls out of policy guidelines not to pay. If they do help you, you anyway have to pay. Please dont make use of this legal insurance they want your money but as an insurance you are just bette roff paying for yourself for an attorney. The will always find an excuse to prove the point its before policy start date even when it is not. A case reported in January 2022 while I am on there policy they will refer to another date to say its out off policy guidelines. Then service is horrible, they confuse themselves and does not come to a point. As per them you have to be on there policy since birth to qualify to claim.

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply24 Apr 2023, 07:57
Official
Dear Jean

Thank you for taking the time to provide feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
 
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
 
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
 
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
 
Yours in Law
LAW FOR AL