Very Dissapointed in law for all's services

I am very dissapointed in their services. After giving them my case to help. I called them after 7 months to see progress in my case and they told me to resend documents i already sent months back. When i log a complain to them, the supervisor promised to assist me but i never received the assistant. This is not the first time i receive poor service from them. In 2020 when i needed them to assist me in my car matter, it took 2 years before getting a reponse and they declined my matter. After that i took my case to a different lawyer i was able to get my car with the lawyer only sending a letter of demand.