YJ
Yolande J

1 reviews | Active since Nov 2018

08 Oct 2021, 17:57

VERY BAD SERVICE

I received a Warrant for Execution against Property as well as the Notice of Attachment in Execution on Monday, 19 July 2021. The sheriff attached the car my husband use for work purposed to the inventory list. On 20 July 2021 my husband went to the Municipality to make the necessary arrangements regarding our account of more than R30 000 and argued that the amounts due was based on estimated meter readings. The municipality refused to accept any payment arrangements. On 29 July 2021 I opened a case with Law with a full statement of events. I received a second visit from the Sherrif on 25 August 2021 almost a month later, at my place of work to inform me that the auction date was set and that my vehicle will be collected within a matter of days to be in the storeroom a week before the auction. I phoned Law for All immediately and still did not speak to a lawyer nor did anyone return my call even though I asked them to phone me back urgently. I had to sort out the matter of vehicle which my husband use to travel to work almost being auctioned on my own. This ordeal was very stressful for my whole family. I had to make a loan in order to at least pay an amount of R8000 to avoid our car being taken away. I had to phone and follow up on my case on numerous occasions unable to get through to a lawyer and they never returned my calls. This experience was very unpleasant and something I thought Law for All will be able to handle on my behalf. I was so upset I decided to cancel my policy with Law for All. Today I get an email dated 28 September 2021to inform me my file was placed on abeyance, this just reminded me of my bad experience I had with this company.

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply11 Oct 2021, 09:46
Official
Dear Yolande.
 
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
 
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
 
We really care about our policyholders, and always aim to provide the best legal support possible. 
You will hear from our Client Experience department shortly. 
  
Yours in law. 
LAW FOR ALL