USELESS SERVICE

I have being a policy holder for almost 10 years and hardly use this service December I had some issues at work and called Lipco about it, they dont cover anything constantly escalling the file to a Referral Lawyer which I must pay out of pocket I have matter now Thursday with my employer and I was told this morning after emailing and forwarding all my documents statements and proof that they cannot assist me, LIPCO EXPLAIN TO ME EXACTLY WHAT THE HELL YOU DO AND WHAT YOU COVER BECAUSE RIGHT NOW I NEED LEGAL ASSISTANCE AND ALL IM GETTING IS WE WILL ESCALTE YOUR FILE AND GET BACK TO YOU, GUYS ANY POLICY UNDERWRITTEN BY AUTO AND GENERAL RUN ITS A USELESS POLICY AND YOU ARE WASTING YOUR MONEY, AND ONE THIS CASE THEY CHANGED THE LEGAL ATTORNEY TWICE AND NEITHER OF THEM KNOW EXACTLY WHAT IS GOING ON AS ONCE AGAIN THEY NEED TO ESCALATE THIS MATTER TO AN OUTSIDE ATTORNEY TO OFFER ASSISTANCE HIGHLY ANNOYED AND FRUSTRATED WITH THIS MICKEY MOUSE COMPANY IF ANYONE CAN REFER ME TO A GOOD SERVICE PROVIDER PLEASE DO,