Unreachable, unhelpful bunch

To say I'm frustrated would be an understatement. These people took 2 months to draft a letter to send to the third part (still not sure if the letter was sent). After countless emails and call checking the progress, 6 weeks later they sent me the draft to review before sending to the third party. The grammar was terrible. I had to amend to make info understandable, and share with them. I never heard from them after that. I don't know if the letter was sent or what's happening. I followed up couple of times but was pointless because you never have direct line of the person you're dealing with. Useless company and a complete waste of money! Oh, pray you don't have to deal with Abigail 🥴