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jonathan D

1 reviews | Active since Jun 2013

06 Feb 2024, 10:32

UNHAPPY LOAYAL MEMBER

Good day. My name is Jonathan Daniels If i am correct, i have been a policy holder with Lipco for over 20 years. I first made use of Lipco in a court of law, when i was already a member for over 10years. With that said, when i first made use of Licpo in a court of law, i was told back then , they could not help, as there was no reason to expect a favorable outcome. I disputed this, and made use of Hello Peter. I was contacted, almost immediately, and i explained the situation, and was told in that same week, my appeal was successful, and the outcome was favorable with the case. Fast forward a couple years later. I contacted Lipco regarding an eviction i require urgently at my house .I was helped by Kopano, who drafted an eviction letter, however that did not work. I then contacted Kopano, explained it did not work, and i need the courts help now. She contacted me back, and told me my policy does not cover this. Lipco wants me to pay a lawyer at a reduced rate. Now, (i) when Lipco came to look for clients over 20years back, we were told, it was so that we can pay an amount each month, for access to help from lawyers. I took that sale, i have been diligently paying for over 20 years, and now i must pay Lipco an amount each month , and pay a lawyer to help me, with my case. That's like paying someone to advertise and paying someone else to do the actual work, which i personally think is very very bad treatment of a loyal member. (ii)I appealed this matter with Kopano, who forwarded it to the appeals board, or team. It is almost a month later, and i have received absolutely no feedback regarding this matter, and all the while my family suffers with this unbearable situation at home .This is not right if you pay someone for so many years, and they turn their back on you .I feel absolutely shattered in believing the message that Lipco cares. i read a few negative reviews regarding Lipco, in past years, however i thought this might just be sour g****s, until i had to go through something similar.

extremely disappointed loyal member.

0
Replies (1)
LAW FOR ALL
LAW FOR ALL's reply06 Feb 2024, 10:50
Official
Dear Jonathan
 
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down. 
 
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
 
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.

Yours in Law
LAW FOR ALL