UNHAPPY CLIENT

I am employed by Law enforcement agency, and I joined LIPCO LAW FOR ALL four years ago, i have selected the Platinum policy (R309). ever since I joined, I have been paying my premium directly from my Bank account, therefore I made a request for my premium to be deducted directly from my Persall (directly from my employer) via WhatsApp because there are many deductions that are going through my bank account, and there might be no enough money enough for the premium, for three months calling LAW FOR ALL for this request of deducting from my Persall control, but they keep promising to do as I requested. first call i made i spoke to a Guy with an Indian name who assured me that it will be deducted from my account. after three months i received a call from LAW FOR ALL that my policy has lapsed. I am a busy person that I do not check my deductions because I trusted the consulted that all in order. I immediately made a call and I spoke to a Lady with an African name whom I explained that i made a call to request the premium to be deducted from Persall and I also confirmed to the lady that I even communicated Via WhatsApp, and she confirmed that indeed i made a request intime. the African lady promised to get back to me as she's going to consult first, after few days I received a call from the same lady who told me that there's nothing they can do but i have to start my premium afresh. Now i have to lose the money that I already paid due incompetency of the LIPCO LAW FOR ALL employees, I decided to take this matter forward to other Antoney's to deal with these issues.