KM
Khanya M
1 reviews | Active since Feb 2021
15 Sept 2022, 20:59
UNHAPPY AND UNDERVALUED
Im Khanya Madlingozi called in for a matter regarding a rental disbute, they assigned me to a lawyer, who responds 15 days later to an email.. I had to follow up on the matter myself as if im the one providing a service. I called again asking to be helped by someone else as I found that lawyer incompetant and they dont care.. the responce I got is that their manager will be told and will get back to me, its been over a week I still havent recieved a call from anyone. I would think for people always going to the military to other their services and me taking the premium package I would have more joy
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LAW FOR ALL's replyOfficial
16 Sept 2022, 08:49 Dear Khanya. Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply16 Sept 2022, 08:49
Official
Dear Khanya. Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL