mS
mpho S
1 reviews | Active since Apr 2021
15 Sept 2022, 09:08
Unhappy
I actually left Scorpion for this law firm but I have no joy whatsoever, I am.dealing with an urgent matter at work but for them it's not a priority. I send emails till I am blue hoping for assistance but it never comes not even a response of acknowledgement. Honestly I am very disappointed. When they sell their policy you would swear they are selling first grade.I am thinking of canceling this fuss it's a petty I have a pending case.
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LAW FOR ALL's replyOfficial
15 Sept 2022, 10:13Dear Mpho.
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply15 Sept 2022, 10:13
Official
Dear Mpho.
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL