FS
Florah S
1 reviews | Active since Mar 2019
10 Sept 2025, 15:08
*****ULENT POLICY ON MY PAYSHEET
I have been contacted but was not given email address to submit document. LIPCO indicated my policy has been cancelled and they still deducted money on my paysheet again. I have no idea was kind of ***** is being conducted to Government employees
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Replies (5)0
Replies (5)
LAW FOR ALL's replyOfficial
10 Sept 2025, 15:21 Dear Phumlani
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to investigate and get in touch with you urgently.
Yours in Law
LAW FOR ALL
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to investigate and get in touch with you urgently.
Yours in Law
LAW FOR ALL
LAW FOR ALL's reply10 Sept 2025, 15:21
Official
Dear Phumlani
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to investigate and get in touch with you urgently.
Yours in Law
LAW FOR ALL
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to investigate and get in touch with you urgently.
Yours in Law
LAW FOR ALL
FS
Florah S's updateReviewer Update
15 Sept 2025, 11:26LIPCO is not proving me with feedback. I have been waiting. I am informed LIPCO doesn't do refund. I want my money. On top they hide deducting money using ABSA Name. I want my money period
FS
Florah S's update15 Sept 2025, 11:26
Reviewer Update
LIPCO is not proving me with feedback. I have been waiting. I am informed LIPCO doesn't do refund. I want my money. On top they hide deducting money using ABSA Name. I want my money period
LAW FOR ALL's replyOfficial
15 Sept 2025, 13:26 Dear Florah. We regret to hear that you have chosen to cancel your policy with us. Our records confirm that our sales team had previously engaged with you regarding your concerns. Given the extensive time that has passed and the correspondence shared, it is highly unlikely that you were unaware of having signed up for the policy.
Our investigation further reflects that the policy was actively utilised, as legal matters were reported between 2012 and 2014. On this basis, a refund could not be approved. Should you remain dissatisfied with the outcome, we encourage you to escalate the matter to the FAIS Ombudsman for an independent review. Yours in Law
LAW FOR ALL
Our investigation further reflects that the policy was actively utilised, as legal matters were reported between 2012 and 2014. On this basis, a refund could not be approved. Should you remain dissatisfied with the outcome, we encourage you to escalate the matter to the FAIS Ombudsman for an independent review. Yours in Law
LAW FOR ALL
LAW FOR ALL's reply15 Sept 2025, 13:26
Official
Dear Florah. We regret to hear that you have chosen to cancel your policy with us. Our records confirm that our sales team had previously engaged with you regarding your concerns. Given the extensive time that has passed and the correspondence shared, it is highly unlikely that you were unaware of having signed up for the policy.
Our investigation further reflects that the policy was actively utilised, as legal matters were reported between 2012 and 2014. On this basis, a refund could not be approved. Should you remain dissatisfied with the outcome, we encourage you to escalate the matter to the FAIS Ombudsman for an independent review. Yours in Law
LAW FOR ALL
Our investigation further reflects that the policy was actively utilised, as legal matters were reported between 2012 and 2014. On this basis, a refund could not be approved. Should you remain dissatisfied with the outcome, we encourage you to escalate the matter to the FAIS Ombudsman for an independent review. Yours in Law
LAW FOR ALL
FS
Florah S's updateReviewer Update
16 Sept 2025, 15:45The information provided is untrue , to support your claims . I have not requested any legal representations from this company. I requested the supporting documents with regards how the gained access on my salary . On my paysheet LIPCO doesn't appear but they use Absa in order to de***** government employees.
FS
Florah S's update16 Sept 2025, 15:45
Reviewer Update
The information provided is untrue , to support your claims . I have not requested any legal representations from this company. I requested the supporting documents with regards how the gained access on my salary . On my paysheet LIPCO doesn't appear but they use Absa in order to de***** government employees.
LAW FOR ALL's replyOfficial
17 Sept 2025, 12:42Dear Florah,
Thank you for your correspondence. Please be advised that the onus rests on you to provide substantiating proof of the allegations raised. Having reviewed the evidence at hand, our office finds it highly improbable that you were unaware of the policy in question.
Furthermore, please take note that the accusations made at this stage border on defamation and will no longer be entertained.
As communicated previously, should you remain dissatisfied with this outcome, you are entitled to escalate the matter to the FAIS Ombudsman for an independent review.
Yours in Law,
LAW FOR ALL
Thank you for your correspondence. Please be advised that the onus rests on you to provide substantiating proof of the allegations raised. Having reviewed the evidence at hand, our office finds it highly improbable that you were unaware of the policy in question.
Furthermore, please take note that the accusations made at this stage border on defamation and will no longer be entertained.
As communicated previously, should you remain dissatisfied with this outcome, you are entitled to escalate the matter to the FAIS Ombudsman for an independent review.
Yours in Law,
LAW FOR ALL
LAW FOR ALL's reply17 Sept 2025, 12:42
Official
Dear Florah,
Thank you for your correspondence. Please be advised that the onus rests on you to provide substantiating proof of the allegations raised. Having reviewed the evidence at hand, our office finds it highly improbable that you were unaware of the policy in question.
Furthermore, please take note that the accusations made at this stage border on defamation and will no longer be entertained.
As communicated previously, should you remain dissatisfied with this outcome, you are entitled to escalate the matter to the FAIS Ombudsman for an independent review.
Yours in Law,
LAW FOR ALL
Thank you for your correspondence. Please be advised that the onus rests on you to provide substantiating proof of the allegations raised. Having reviewed the evidence at hand, our office finds it highly improbable that you were unaware of the policy in question.
Furthermore, please take note that the accusations made at this stage border on defamation and will no longer be entertained.
As communicated previously, should you remain dissatisfied with this outcome, you are entitled to escalate the matter to the FAIS Ombudsman for an independent review.
Yours in Law,
LAW FOR ALL