CF
Charles F

1 reviews | Active since May 2017

17 May 2024, 12:37

Totally Rude

I called in to speak to a lawyer and I got through to Bianca Hartnic. While I was trying to explain my legal issue she interjected rudely by asking does the person owe you money sir. This is not correct telephone etiquette. She should have allowed me to finish then asked the question. The main issue is when she asked of this case was the same as the case on record about someone owing me 4k about a motorcycle. I told her no this is not about that, and asked if she could please update that matter with the correct information so that I wouldn't have to explain the issue again. To which she started getting rude and abrupt towards me. And I started telling her that she cannot be rude to customers as I am paying for a service. She kept on telling me what I can't do to her and didn't even listen to me. This is outrageous service and unacceptable. I would like her to call me back and apologize.

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply17 May 2024, 13:12
Official
 
Dear Charles Rapper - Kage Ford

Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.

We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.

We have sent your details to our Client Experience Department to look into and get in touch with you urgently.

Yours in Law
LAW FOR ALL