They can't keep their files correctly. Refuse to communicate on email. Conversations lead to no service. And they don't mediate or offer cover.

This company is just ridiculously bad. I am only still on for the 24/7 legal call if I need it. But even that seems poor value with how *********** they are.

I am literally thinking that a R2500 lawyer is now a better option because these people cannot even deliver on anything but a phone call for 24/7 advice. I've gone from their top tier membership to the bottom and they can't even deliver on the basic.

I have literally spoken to the head of legal and have been following up on a request for them to simply refer an attorney for WEEKS, over MONTHS.

Wasted countless billing hours talking to these people for literally nothing but more phone calls.

The one person can't communicate with the other. Their files are a mess.

I just want a referral to one of their claimed attorneys. Thabo, their head of legal, and I spoke about this for a HUGE waste of my time. Nothing happened. Just promises.

What did happen is 12, literally 12, phone calls acout a completely seperate issue that WAS NEVER A CLAIM. I called in for quick legal advice. I didn't ask for a claim, didn't ask for anything more. They WILL NOT STOP BUGGING ME ABOUT THAT.

And yet they won't lift a finger, aside for wasting my valuable time, on the thing I actually want.