ND
Neil D

1 reviews | Active since Jan 2013

31 Oct 2024, 16:06

These guys probably don't have a network of attorneys or they lost the list.

It seems this is the best way to communicate with L4A.

I asked for advice. They gave it. I needed an attorney they claim to link to and claim we get the benefit of lower rates from. These attorneys do not seem to exist because I have asked for them multiple times on 2 matters and a link, or name, or document, or anything that offers a link to their network of attorneys has never come.

So these guys don't actually cover you for legal issues when you have an issue, they didn't cover me and claimed I had no chance of defending a case the judge threw the matter out.

They don't actually mediate or act in your best interest when something happens. "Unlimited Mediation & Negotiation" - the 1 case I had they refused, then denied the cover and then I lost R60'000 in legal fees paying lawyers to mediate...which law for all should have done.

They do give you legal advice, but if you need that followed up on there's no actual lawyers/attorneys to speak with.

So what are we paying for?

0
Replies (5)
LAW FOR ALL
LAW FOR ALL's reply01 Nov 2024, 08:40
Official
Dear Neil Duly

Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.

Yours in Law
LAW FOR ALL


ND
Neil D's update06 Nov 2024, 03:02
Reviewer Update
Still waiting. Have been since October 15th. Thabo wasted an hour of my time and your people have till not referred an attorney. So I am going to reduce my cover. Seems you people only do phone calls and misrepresent cases to Absa.
ND
Neil D's update16 Nov 2024, 18:51
Reviewer Update
Still waiting
LAW FOR ALL
LAW FOR ALL's reply18 Nov 2024, 08:41
Official
Dear Neil Duly
 
Thank you for your feedback. It's important to us that you always feel confident that our legal team has your back! We're sorry to hear that we're not living up to your expectations and that you believe that we're not placing enough urgency and importance on your legal matter. We know legal troubles aren't easy and cause a lot of stress, but we assure you, we're dedicated to providing the best care.
 
We take your concerns to heart and want to look into why our office has not been able to attend to the referral.
 
Management will be in contact today and look into your concerns.
 
Sorry for any inconvenience.
 
Yours in law.
 
ND
Neil D's update18 Nov 2024, 11:37
Reviewer Update
please man , you're copy/pasting your response.