The worst service ever

On the 26 Oct 18 i reported a civil matter to law for all, and a so called legal Mediator was assigned to my case. The guy gave me the worst service ever. He sent me some documents to fill then i did as i was told he came back two week later and told me that the where not filled correctly, he didn't even understand the documents as well because he even fail to explain to me what where they for. when i forwarded the documents to him i told him that i could not under what he was trying to say over the phone, he didn't reply until i had to go back to him complaining about the level of response that i'm getting from him. he gave me a call the next morning while i was driving to work with his attitude on steroids telling me that when ever he was trying to call me he could not get hold of me, then i told him that i was returning his miss calls and leaving numerous messages for him and would not even bother to reply to my emails and the phone number that he was calling me on was not active. He told me that if he is always busy and when ever he doesn't get hold of me he works on other cases and he cant get to the phone. then he said i have to wait for two weeks. i waited for a almost a month i got a letter from law for all telling me that my case has been placed on abeyance. Is this is how you treat you loyal client? I brought you a lot of clients, and is this the thanks i get ?