Hellopeter
Share Your Experience
NP
Nazeer P

1 reviews | Active since Jun 2022

03 Jun 2022, 11:55

The truth behind Law For All

Completely pathetic customer service ever! I have been with Law For All for so many years. Never once did I make use of it. I called in once regarding a matter and was given telephonic advice on what to do but never did they do what they need to or give me feedback. I have officially canceled my policy due to their pathetic ways and no communication of increases or anything. I canceled and suppose to receive a refund but Christopher that called me put me on hold for 7 minutes just to get back to me to lie and tell me that the network switched off. This is bad no refund payment not even a stipend at all. Upon signing up they tell you a bunch of lies and when the time comes to do what they need to they vayer. BEWARE

0
Replies (1)
LAW FOR ALL
LAW FOR ALL's reply03 Jun 2022, 12:21
Official
 
Dear Nazeer.
 
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and that it resulted in your cancellation.
 
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
 
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
 
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
 
Sorry for the inconvenience caused.

LAW FOR ALL