The amount of Unprofessionalism, incompetency and rude behavior at LAW FOR ALL is unmatched

I have been paying legal insurance cover with Law For All (Lipco - Law For All) for over 3 years and I was paying my premiums religiously and diligently without missing any, they were debiting monthly and I was paying for the most expensive (platinum) premium they are having with the expectation of receiving best and competent legal support when needed. Unfortunately, my experience has been far from satisfactory, disappointing, and depressing as well, and I feel compelled to share my experience to help others to make informed decisions. My interactions with them were mostly telephonically as they are not having an office near to where I am staying. Almost all the legal consultants/ representatives who were assigned to assist me with my case from Lipco – Law For All were often not listening to my concerns and not letting me to fully explain my situation, dismissive and also lacked patience. They were not properly advising me about my situation (My problem was that I purchased a house and paid full amount for it but I didn't get the house and after going to the SAPS to open the case I was told that I am not the only person who paid for the house and who have been to the police station to open the similar case and I was advised that since it’s a civil matter I must consult with my lawyers and that’s when I contacted Law For All for assistance since I was paying them monthly) They never said anything about opening the case with SAPS but I made them aware that I have the case number and the information of the detective handling the case at SAPS and I also requested Law For All to communicate with the SAPS detective for more information and developments for the sake of my case progress and they refused saying they work differently from SAPS, I was never advised to go to the bank since the transaction was done between the banks (From Capitec to FNB) - Eventually I went to the bank after seeing that it’s like Law For All is not going to assist me and at Capitec I was told that I came late and if it’s over 3 months they cannot assist me according to their policy and I also contacted the FNB and the consultant I was talking to was able to check with the account number that indeed the transaction that I am talking about is reflecting and they confirmed that they are willing to work with my legal representatives as long as they can send them the formal communication, I went to Law for All with the information and I was told that they don’t have the authority to communicate with the banks because they are just legal consultants and they have limits. In between they were telling me that they tried calling and sending emails to the property company that ****med me but they are not responding back to them and they are also sending them letters notifying them about the case and I must wait for 14 days and after that 14 days there will be a cycle of another 7 days of Law for All calling the property company and after that it will be another 14 days of them sending letters to the property company so the cycle continued until it was over 2 years and I also requested to see the letters they claim they have been sending and I never received them. Again what was happening is that the property company that ****med me were changing their office location now and then as they were running away from other people they ****med and Law For All consultant will tell me they are giving me 7 days to track and trace them and if I am not finding them within that time they’ll close my case and if I find them they will start the new cycle of calling them and sending them letters and I must wait 7 and 14 days in between and this cycles continued for over 2 years without the case progressing to the next step. Seeing that it’s like we are going in cycles without progress I requested to have new person assigned to my case and I was given a new representative who was often dismissive and didn’t want to listen to me and she started the whole case from the beginning, and she was wasting more time duplicating everything that was done by the previous representative. I then wrote an email to Law For All customer service department, feedback@lawforall, and head of department complaining about the poor service and they didn’t respond to my emails until after writing them the 3rd email and that’s when I received a call from one of the managers who was extremely rude, loud and totally unprofessional and also refused to communicate through the email because I wanted to have proof of what she was telling me basically she was telling me that I am wasting their time there is nothing they can do and they are unable to assist me with my case that’s why they were not responding to my emails, and when I asked her why were they not telling me on time and what am I paying them for she became so angry and dropped the call . Few days after that call the ended up sending me the letter saying that they rejected my claim after 2 years of nothing but stress and inconvenience. In conclusion, I am extremely disappointed with the service I have received from Law for All, and I don’t wish for anyone to go through the emotionally draining, stressful and heartless situation they put me through. I hope this review helps others to be cautious when considering this company for their legal insurance needs and also not to be fooled by their well-spoken and patience recruiters who are merely doing their jobs because when you need the service you meet with totally different, rude, and emotionless consultants/ representatives. I also hope the company takes immediate steps to improve its customer service and address the issues of dismissive tendencies, rudeness, and incompetence. I still didn’t get help till today, so I will appreciate any kind of assistance or advice from anyone and thank you for reading my review.