Rude customer service from the policy department.

I am writing this with so much disappointment at one of your call centre agent from policy department (KHOLEKA).

I have a lapsed policy and wanted assistance to options regarding a renewal or clear indication to steps I should follow to get a new policy if that might be the case. I have my reasons as to why it had lapsed so she had no right to address me in that manner of rudeness , Kholeka decided to be rude, disrespectful and with a lot of attitude to future tell me that I can hang up and call again for someone else to assist me. I am not even a year old using Absa services but I’m so not certified .