sM
suzan M
1 reviews | Active since Feb 2015
03 Dec 2020, 12:15
Poor very Poor
I have been paying you for years now i need your help you dont even bother to answer my calls. Your agent by the name of Andisiwe dropped a call in my ear, that is totally unacceptable i have holding on the line now for 1h30 someone must call me back now.
Helpful (0)
Replies (3)0
Replies (3)
LAW FOR ALL's replyOfficial
07 Dec 2020, 08:46Dear Suzan.
Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
Kind Regards.
LAW FOR ALL
LAW FOR ALL's reply07 Dec 2020, 08:46
Official
Dear Suzan.
Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
Kind Regards.
LAW FOR ALL
LAW FOR ALL's replyOfficial
07 Dec 2020, 14:25Dear Suzan.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful as is, so getting the required legal assistance is essential to put your mind at ease. That's why we have strict policies in place to ensure that urgent matters gets the relevant attention.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We hope the conversation with Nevallisha Jacobs brought you some peace of mind regarding your matter going forward.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL
LAW FOR ALL's reply07 Dec 2020, 14:25
Official
Dear Suzan.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful as is, so getting the required legal assistance is essential to put your mind at ease. That's why we have strict policies in place to ensure that urgent matters gets the relevant attention.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We hope the conversation with Nevallisha Jacobs brought you some peace of mind regarding your matter going forward.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL
sM
suzan M's updateReviewer Update
09 Mar 2021, 11:35Thank you for taking my matter seriously. I was contacted.
sM
suzan M's update09 Mar 2021, 11:35
Reviewer Update
Thank you for taking my matter seriously. I was contacted.