JB
Jan B
1 reviews | Active since Oct 2022
19 Jun 2023, 13:52
Poor service law for all
I have a policy with law for all for all most ten years I only use them once and even then I was not helped properly in a case of unfair dismissal where my wife was involved Now I need them to help me in a Cival matter between me and the municipality they cant even spoke English properly and can't even listen properly over the telephone to your whole complaint When I threaten to cancel my policy due to the poor service they simply send me a SMS about they accept my cancellation instead of try to resolve my complaint Law for all just wanted to collect monthly money bug don't want to render a service Jan Britz ***_641
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LAW FOR ALL's replyOfficial
20 Jun 2023, 08:52 Dear Jan. Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department to look into and get in touch with you urgently. We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback. Kind Regards. LAW FOR ALL
LAW FOR ALL's reply20 Jun 2023, 08:52
Official
Dear Jan. Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department to look into and get in touch with you urgently. We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback. Kind Regards. LAW FOR ALL