MP
Melissa P
1 reviews | Active since Oct 2018
01 Jun 2022, 11:44
Poor Service From Cilia
I have been dealing with Cilia from Law for all for the +- 3 months, She is the worst attorney i have ever dealt with from the company. She is extremely inconsistent and inefficient, i have received poor service from her from the very start. its actually very upsetting as i have dealt with Lipco on numerous different occasions and i have never received such pathetic service, her lack of communication has been a huge problem from the beginning, If Cilia is assigned to your matter you can almost be sure that you will receive poor service. Customer communication and satisfaction is definitely not 1 of her strong points.
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LAW FOR ALL's replyOfficial
01 Jun 2022, 12:31 Dear Melissa Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply01 Jun 2022, 12:31
Official
Dear Melissa Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL