NM
Nomsa M
1 reviews | Active since Jan 2021
21 Jan 2021, 12:14
Poor service
I've been paying Law for all for 10years now, it is my first time asking for help from them.I'm not getting any help,They assigned Mr Trevor Shabane for me and he's not doing anything for me, he's not even responding to my emails, I'm very disappointed with their poor service. My ref. No. C2481-12-2020
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Replies (2)
LAW FOR ALL's replyOfficial
21 Jan 2021, 13:05Dear Nomsa M
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply21 Jan 2021, 13:05
Official
Dear Nomsa M
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's replyOfficial
21 Jan 2021, 14:54Dear Nomsa M
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL
LAW FOR ALL's reply21 Jan 2021, 14:54
Official
Dear Nomsa M
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL