1 reviews | Active since Mar 2012
Poor Service as Usual
Good Day,
I have been asking for feedback on my case - C4403-1-2018, and my case manager is not coming back to me. 2 weeks ago I had to go through over 10 calls, without luck. I was then forced to speak to the supervisor.
After speaking to the supervisor, the case manager called, and promised me that I would receive feedback last week. Its almost 2 weeks and after countless emails no feedback. I keep receiving automated responses, which mean nothing to me, as those automated responses are based on lies.
The last time I needed assistance from Lipco I always had to come to hello peter to get assistance.
This is really poor service.
Over 5 years paying premiums to Lipco for such poor service.
Regards, Henry
Hi, Henry.
Thank you for taking the time to write to us. We appreciate the feedback. We're sorry to hear that you are not getting feedback in your matter. We've sent your complaint to our Client Experience team so that we can investigate what went wrong.
We strive to give our clients regular feedback as their cases progress and to return their messages and calls as soon as possible. Our goal is to take away the stress and strain of legal matters, not add to it. As a long-standing client, we're concerned to hear that this hasn't been the case.
We're sorry for the inconvenience. Cwayita Vellem from Client Experience will be in touch shortly.
Yours in Law.
Hi, Henry.
Thank you for taking the time to write to us. We appreciate the feedback. We're sorry to hear that you are not getting feedback in your matter. We've sent your complaint to our Client Experience team so that we can investigate what went wrong.
We strive to give our clients regular feedback as their cases progress and to return their messages and calls as soon as possible. Our goal is to take away the stress and strain of legal matters, not add to it. As a long-standing client, we're concerned to hear that this hasn't been the case.
We're sorry for the inconvenience. Cwayita Vellem from Client Experience will be in touch shortly.
Yours in Law.