SZ
Sifiso Z
1 reviews | Active since Apr 2020
14 Jun 2021, 15:47
Poor Service
I opened a case C1518-6-2021 and Mr Shabane is always too busy to attend my case. Even his manager is also too busy to assist me. All I get from the call center is that they have sent him an email but that email does not solve my case.
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Replies (2)
LAW FOR ALL's replyOfficial
14 Jun 2021, 16:23Good afternoon Sifiso,
Thank you for reaching out to us.
Thank you for reaching out to us.
We're sad to hear that we've let you down. That's the last thing we would want to do!
Our award-winning team is dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to empower South Africans to enforce their legal rights by providing top legal service.
We'd like to learn more about your experience and what led to your frustration. A member of our Client Experience Team will be in contact shortly to look into your feedback and to see if we can find a solution that will restore your confidence in us.
Sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL's reply14 Jun 2021, 16:23
Official
Good afternoon Sifiso,
Thank you for reaching out to us.
Thank you for reaching out to us.
We're sad to hear that we've let you down. That's the last thing we would want to do!
Our award-winning team is dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to empower South Africans to enforce their legal rights by providing top legal service.
We'd like to learn more about your experience and what led to your frustration. A member of our Client Experience Team will be in contact shortly to look into your feedback and to see if we can find a solution that will restore your confidence in us.
Sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL's replyOfficial
15 Jun 2021, 09:13Dear Sifiso,
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We hope the conversation with Ane Van Zyl brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL
LAW FOR ALL's reply15 Jun 2021, 09:13
Official
Dear Sifiso,
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We hope the conversation with Ane Van Zyl brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL